How to: Run a Traceroute

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What is a Traceroute

Every-time you access the internet and go to your favourite website, your computer/device sends things called “data packets” across the internet to the server hosting the site & then it, in turn, sends some back to your computer containing the site’s information.

A traceroute is a function which traces the path of data packets from one network to another. It will show you how many connections – or “hops” – the packet requires to reach the host server and how long each hop takes.

The benefits of a Traceroute

If you are having issues accessing a web site or experiencing high latency while gaming, you can run a traceroute to figure out where the longest delays are occurring. Providing a trace route to your ISP will help them to quickly see where the issue is and help to fix it for you!

How to Run A Traceroute

Windows devices
Step 1: Go to Start —> Run
Step 2: Key in ‘cmd’
Step 3: In Command Prompt, key in “tracert” followed by the hostname you want to diagnose. Example:
“tracert www.google.com”
Step 4: Once you see “Trace Complete”, select the trace route, copy & paste the traceroute and pass it your ISP to help with the network diagnostics.

Mac Devices
Step 1: Go to spotlight and search for Network Utility
Step 2: Click on the Traceroute tab
Step 3: Enter the network address you want to diagnose
Step 4: After traceroute is completed, select the trace route, copy & paste the traceroute pass it your ISP to help with the network diagnostics.

Smart Devices
For Smartphones and tablets you can download the following network utility apps that are available on iOS and the Google Play Store.

Apple iOS: iNetTools
Google Play Store: Network Utilities

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