How to: Resolve Internet Connection Issues

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When you encounter internet connectivity issues, have you ever wondered if the problem is specific to you or a wider circle of affected users? Facing internet connection problems at home can happen to anyone at any time. A multitude of reasons could cause your home internet to be affected. Many times, your problems can be fixed just by some simple troubleshooting at home. Here are a few tips you could perform to resolve any internet issues you face in the future.

Check Your ONT/Modem

The very first thing to check would be your ONT/Modem. See if the status lights are green or red. If it’s a red light, try to do a modem reboot. If this does not fix your Internet connection issues, then most likely there are some back-end issues, which your ISP will have to help look into.

Is Your Router Powered Up?

If there are no issues with your ONT/Modem, proceed to check if your router is powered up. The connection might be loose or there might be issues with the power adaptor. 

Check the LED Status Indication of Your Router

Check the LED status indication on your router, if there are issues, the WAN/Internet indicator will be red, or else the lights should be green and flashing.

Do a Router Restart

If your router’s WAN/Internet indicator is red in color, try powering it on and off. In most scenarios, this should resolve the internet connection issues you encounter.

Do a Router Reset

If restarting does not resolve your Internet connection issues, try a fresh setup by doing a router reset. For most routers, there is this small reset button at the back of the device.

Note: Doing a router reset will mean having to set up everything from scratch, including resetting your password, etc. Do proceed only if you have done the initial setup yourself or if you know what you are doing. Or else, check with your Internet Service Provider before doing the reset.

Test Connection with Other Devices

If the LED lights on your router are green and flashing, that will most likely mean it’s a device issue. If you have multiple devices at home, you can try checking your connection with another Internet capable device, or try to restart your device.

Check Your Cable Connection (for Wired Devices)

For those on wired connection, double check if your cable is loose or faulty.

2 Responses

  1. Amazing information! I read above blog and I learned How to Resolve Internet Connection Issues. Thanks for providing genuine knowledge. I truly appreciate this article.

  2. Thanks for sharing a knowledgeable post. We eagerly waiting for your next post on something new updates.

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