How to troubleshoot your Internet & Wi-Fi connection problems from home

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Constantly plagued by internet connection issues or problems with your Wi-Fi connection? This is a common problem which most of us have encountered at some point. Before rushing to pick up your phone to dial for help or mashing the F5 button on your keyboard, you might want to carry out these few easy steps to quickly troubleshoot the issue.

No internet connection

At times to our great dismay, a “no internet connection” notification is displayed when we turn on our PC or laptop. There may be several different problems which can lead to this such as a faulty internet cable, server disruptions or router issues.

Your first step should be to try connecting other devices to the same internet connection. If other devices can be connected to the internet, the fault most probably lies with your router. A simple way to resolve this issue would be by pulling the plug on both your router and modem. Wait for at least 30 seconds before restoring the connection to both of them.

If you are unable to connect other devices to the internet as well, the first step should be to check the physical connections. The Ethernet cable could be damaged, pulled out by accident or the modem/router disconnected. Another alternative would be to send a ping command.


To execute this, simply open a Command Prompt window from your Start menu and run a command like ping Type –ping followed by a space and Hit the enter button afterwards and the ping will be sent. When there is a packet loss, this can indicate an issue with your network.

Slow Wi-Fi Connection

Even though you may have a fast internet speed, it is still possible for your wireless network at home to be compromised. The most apparent reasons for a slow internet connection are your computer being too far away from the router or that other devices are also sharing the same bandwidth. However if that is not the case, fret not, there are still ways to troubleshoot the issue.

One simple way to enhance the speed of your Wi-Fi connection would be to utilise Quality of Service (QOS) Networking. Unknown to us, many routers such as the Nighthawk® Pro XR500 Gaming Router are equipped with such a function. This allows you to allocate certain amounts of bandwidth to different applications on your computer. As such, you are able to prioritise traffic to the task which you are currently on – be it work, Netflix or video games.

Another possible way to resolve your Wi-Fi connection issue would be to reduce the interference it faces when there are several devices connected to it. This happens when you leave the default settings of your wireless frequency channels unchanged, causing the channels 1, 6 and 11 to become congested. To avoid this, you could simply perform a power cycle on your router and manually select a different channel after logging in to the admin panel.

Try implementing these few steps the next time you face a network issue at home. It should potentially resolve such issues at home.

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