Have you experienced an issue known as Insufficient Capacity? This issue can arise when you sign up with a new Internet Service Provider (ISP). Soon after signing up, you are informed by your ISP that your port has Insufficient Capacity and there would be a delay in your service activation. If you are not new to this issue, you would have felt a short-lived excitement when switching ISPs. Worse if you already cancelled your existing subscription as there would not be any internet access in your home or office due to this delay..
Check out our FAQ to find out what Insufficient Capacity is, and how long will this delay typically lasts.
What is “NetLink Trust (NLT) insufficient capacity” issue?
All Fibre Termination Points (FTPs) come with 2 ports, which would allow for concurrent fibre connections or for the first port to still be live while the second is being activated. Unfortunately, sometimes, there will be insufficient fibre capacity or equipment in the backend infrastructure. In the event that NLT does not have sufficient capacity in their infrastructure, in ISP terms, they will need to install additional infrastructure, which will cause a delay in the service activation date.
How long would this delay be?
Based on our experience, the average time taken to resolve this issue is 1 – 2 months. However, it could take as little as 2 weeks or as long as 4 months or more. Rest assured that we will try our best to ensure the fastest service activation process possible.
What if I can’t survive without Internet at home/office?
Unfortunately, there is no current way for us to guarantee that this issue will not arise. We would strongly suggest that you do not cancel your existing subscription until the new Internet line has been activated.